{"id":369,"date":"2023-06-09T10:11:18","date_gmt":"2023-06-09T07:11:18","guid":{"rendered":"http:\/\/test.isinolsun.com\/blog\/?p=369"},"modified":"2024-12-19T15:38:56","modified_gmt":"2024-12-19T12:38:56","slug":"servis-elemani-nedir-ne-is-yapar-gorevleri-nedir","status":"publish","type":"post","link":"https:\/\/isinolsun.com\/blog\/servis-elemani-nedir-ne-is-yapar-gorevleri-nedir\/","title":{"rendered":"Servis eleman\u0131 nedir? Ne i\u015f yapar? G\u00f6revleri nedir?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Servis eleman\u0131 nedir? Servis eleman\u0131 olmak i\u00e7in ne yapmak gerekir? \u00c7al\u0131\u015fma ko\u015fullar\u0131ndan maa\u015f oranlar\u0131na servis eleman\u0131 olmak i\u00e7in merak etti\u011fin t\u00fcm detaylar \u0130\u015fin Olsun\u2019da!<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hizmet sekt\u00f6r\u00fcn\u00fcn en \u00f6nemli yap\u0131 ta\u015flar\u0131ndan olan servis elemanlar\u0131, pek \u00e7ok farkl\u0131 firmada faaliyet g\u00f6sterir. De\u011fi\u015fik \u00e7al\u0131\u015fma ortamlar\u0131nda g\u00f6rev yapan ki\u015filer, \u015firketlerin sunum alanlar\u0131nda aktif rol al\u0131r. Yeme i\u00e7me sekt\u00f6r\u00fcnde hizmet veren kafe ve restoranlarda \u00e7al\u0131\u015fan <strong>servis eleman\u0131n\u0131n belirli nitelikleri<\/strong> ta\u015f\u0131mas\u0131 beklenir.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Servis eleman\u0131 nedir?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u2018\u2019<strong>Servis eleman\u0131 nedir<\/strong>?\u2019\u2019 sorusuna, lokanta ve benzeri i\u015f yerlerinde yiyecek i\u00e7ecek hizmetlerini m\u00fc\u015fterilere sunan ki\u015filerdir \u015feklinde yan\u0131t verilebilir. Belirli meslek standartlar\u0131 dahilinde g\u00f6rev alan servis elemanlar\u0131, \u00f6zel sekt\u00f6rde farkl\u0131 kurumlar\u0131n b\u00fcnyelerinde \u00e7al\u0131\u015f\u0131r. \u0130lgili hizmetlerin sunuldu\u011fu restoran, kafe ve otel gibi i\u015f yerlerinde servis elemanlar\u0131na rastlanmas\u0131 m\u00fcmk\u00fcnd\u00fcr.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Servis elemanlar\u0131n\u0131n g\u00f6revi nedir?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Servis elemanlar\u0131<\/strong>, hizmet sekt\u00f6r\u00fcn\u00fcn \u00f6nemli ve b\u00fcy\u00fck bir k\u0131sm\u0131n\u0131 olu\u015fturur. Bu ki\u015filer, m\u00fc\u015fterilerin talepleri do\u011frultusunda mesleklerini icra eder. Servis eleman\u0131 g\u00f6rev tan\u0131m\u0131 gere\u011fince, bulundu\u011fu i\u015fletmede kaliteli ve nitelikli bir sunum ger\u00e7ekle\u015ftirir. Servis elemanlar\u0131n\u0131n belirli g\u00f6rev ve sorumluluklar\u0131 bulunur. \u201cServis eleman\u0131 ne i\u015f yapar?\u201d sorusuna en temel cevap, sunum hizmetlerini kar\u015f\u0131lamak olarak verilebilir. Bunun yan\u0131 s\u0131ra bu i\u015f kolunun g\u00f6revleri \u015fu \u015fekilde s\u0131ralanabilir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u00fc\u015fterilerin talepleri do\u011frultusunda yiyecek ve i\u00e7ecekleri teslim etmek,<\/li>\n\n\n\n<li>H\u0131zl\u0131 ve g\u00fcler y\u00fczl\u00fc bir \u015fekilde hizmet sunmak,<\/li>\n\n\n\n<li>Mutfak \u00e7al\u0131\u015fanlar\u0131 ile i\u015f birli\u011fi i\u00e7erisinde olmak,<\/li>\n\n\n\n<li>\u0130lgili \u015fikayetleri sorumluya iletmek,<\/li>\n\n\n\n<li>Hizmet verilen s\u00fcre boyunca m\u00fc\u015fterilerle sa\u011fl\u0131kl\u0131 ileti\u015fim kurmak,<\/li>\n\n\n\n<li>Verilen sipari\u015fleri do\u011fru bir \u015fekilde m\u00fc\u015fterilere ula\u015ft\u0131rmak.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Servis eleman\u0131 g\u00f6rev ve sorumluluklar\u0131<\/strong> aras\u0131nda \u00f6ne \u00e7\u0131kanlar bu detaylar, g\u00f6revlerin sorunsuzca tamamlanmas\u0131 i\u00e7in gereklidir. Bu i\u015f tan\u0131m\u0131na uyum sa\u011flayan ki\u015filer, mesleklerinde ba\u015far\u0131l\u0131 olur. \u0130lgili pozisyon i\u00e7in ba\u015fvuru yapmadan \u00f6nce servis eleman\u0131n\u0131n sorumluluklar\u0131n\u0131 bilmen olduk\u00e7a \u00f6nemlidir.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Servis eleman\u0131 \u00e7al\u0131\u015fma ortam\u0131 ve ko\u015fullar\u0131 nas\u0131ld\u0131r?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Servis eleman\u0131 \u00e7al\u0131\u015fma \u015fartlar\u0131, bu mesle\u011fe dair en \u00e7ok merak edilen konular aras\u0131nda yer al\u0131r. Bu ki\u015filerin i\u015f ortamlar\u0131 genel itibar\u0131yla m\u00fc\u015fterilere hizmet verilen salon b\u00f6l\u00fcm\u00fcndedir. Servis edilecek yiyecek ve i\u00e7ecekleri almak i\u00e7in yemekhane k\u0131sm\u0131n\u0131 ziyaret ettikleri de g\u00f6r\u00fcl\u00fcr. Servis elemanlar\u0131n\u0131n kulland\u0131\u011f\u0131 ara\u00e7 gere\u00e7ler, salonun belirli bir k\u0131sm\u0131nda bulunabilece\u011fi gibi yemekhane b\u00f6l\u00fcm\u00fcnde de tutulabilir. Hijyenik bir \u00e7al\u0131\u015fma ortam\u0131 i\u00e7erisinde bulunan servis elemanlar\u0131 g\u00f6revlerini temizlik kurallar\u0131 \u00e7er\u00e7evesinde ger\u00e7ekle\u015ftirirler.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Servis eleman\u0131 nerede \u00e7al\u0131\u015f\u0131r?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0130lgili pozisyon \u00f6zelinde ara\u015ft\u0131rma yaparken \u2018\u2019<strong>Servis eleman\u0131 nerede \u00e7al\u0131\u015f\u0131r<\/strong><strong>?<\/strong>\u2019\u2019 sorusunun yan\u0131t\u0131n\u0131 da bilmen gerekir. Servis elemanlar\u0131; bar, lokanta, kafe, tatil k\u00f6y\u00fc veya otel gibi yeme i\u00e7me hizmetleri sunan i\u015fletmelerde g\u00f6rev al\u0131r. Bu ki\u015filer, son derece aktif ve tempolu bir \u00e7al\u0131\u015fma sistemine sahiptir.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Servis eleman\u0131 \u00e7al\u0131\u015fma saatleri nas\u0131ld\u0131r?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c7al\u0131\u015fma ko\u015fullar\u0131na ba\u011fl\u0131 olarak bu pozisyonda g\u00f6rev yapmak isteyenlerin en \u00e7ok merak etti\u011fi konulardan biri de servis eleman\u0131 \u00e7al\u0131\u015fma saatleri olur. Servis elemanlar\u0131n\u0131n \u00e7o\u011funlukla tam zamanl\u0131 veya part time \u00e7al\u0131\u015fma sisteminde g\u00f6rev ald\u0131klar\u0131 g\u00f6r\u00fcl\u00fcr. Baz\u0131 i\u015fletmelerde ise bu durum vardiyal\u0131 i\u015f bi\u00e7iminde de kendini g\u00f6sterir. \u2018\u2019<strong>Servis eleman\u0131 ka\u00e7 saat \u00e7al\u0131\u015f\u0131<\/strong><strong>r<\/strong>?\u2019\u2019 sorusuna tam zamanl\u0131 \u00e7al\u0131\u015fma i\u00e7in 45, part time \u00e7al\u0131\u015fma i\u00e7in ise 30 yan\u0131t\u0131 verilebilir. Ancak bu durum i\u015fveren ile \u00e7al\u0131\u015fan aras\u0131ndaki anla\u015fmaya ba\u011fl\u0131 olarak farkl\u0131l\u0131k g\u00f6sterebilir. Servis eleman\u0131 g\u00f6revlerini belirlenen zaman dilimi i\u00e7erisinde yerine getirmekle m\u00fckelleftir.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Servis eleman\u0131 olmak i\u00e7in hangi e\u011fitimler al\u0131nmal\u0131d\u0131r?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Servis eleman\u0131 olmak i\u00e7in herhangi bir e\u011fitim almak gerekmez. \u0130lk\u00f6\u011fretim veya orta\u00f6\u011fretimden mezun olmu\u015f herkesin servis eleman\u0131 olmas\u0131 m\u00fcmk\u00fcnd\u00fcr. Servis eleman\u0131 olmak i\u00e7in bir e\u011fitim zorunlulu\u011fu bulunmasa da yeme i\u00e7me sekt\u00f6r\u00fcnde \u00e7al\u0131\u015fabilmek i\u00e7in zorunlu tutulan baz\u0131 sertifikalar mevcuttur. Bu sertifikalar, <strong>Milli E\u011fitim Bakanl\u0131\u011f\u0131<\/strong>&#8216;na ba\u011fl\u0131 olan kurslardan veya turizm i\u015fletmecili\u011fi ve otelcilik e\u011fitim&nbsp; programlar\u0131ndan edinilebilir. Servis eleman\u0131 alan\u0131na y\u00f6nelik \u00e7e\u015fitli sertifika programlar\u0131na kat\u0131larak kendini geli\u015ftirebilirsin. \u00d6te yandan do\u011frudan bu alana y\u00f6nelik e\u011fitim veren meslek liseleri de bulunur. Turizm ve otelcilik \u00fczerine mesleki e\u011fitim veren liselerden mezun olduktan sonra da servis eleman\u0131 olarak g\u00f6rev yapabilirsin.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Servis eleman\u0131 olmak i\u00e7in ya\u015f s\u0131n\u0131r\u0131 nedir?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Servis eleman\u0131 olmak i\u00e7in kesin bir ya\u015f s\u0131n\u0131r\u0131 bulunmaz. Ancak yo\u011fun ve tempolu bir mesai s\u00fcrecinin ya\u015fand\u0131\u011f\u0131 bu pozisyonda aktif ve hareketli ki\u015filere \u00f6ncelik tan\u0131n\u0131r. Bu nedenle servis eleman\u0131 arayan firmalar <strong>18 ya\u015f\u0131ndan b\u00fcy\u00fck<\/strong> ve 35 ya\u015f\u0131n\u0131 a\u015fmam\u0131\u015f olan ki\u015fileri tercih eder. Kimi i\u015fletmeler i\u00e7in ya\u015f s\u0131n\u0131r\u0131 40\u2019a kadar \u00e7\u0131kabilir.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Servis eleman\u0131 maa\u015flar\u0131 nas\u0131ld\u0131r?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Bu pozisyona dair merak edilen bir di\u011fer konu da maa\u015f oranlar\u0131d\u0131r. \u2018\u2019<strong>Servis eleman\u0131 ne kadar maa\u015f al\u0131yor?<\/strong>\u2019\u2019 sorusunun yan\u0131t\u0131 s\u0131kl\u0131kla ara\u015ft\u0131r\u0131l\u0131r. Bu soruya verilebilecek cevap, i\u015fletmeye ba\u011fl\u0131 olarak de\u011fi\u015fiklik g\u00f6sterir. Servis eleman\u0131 maa\u015flar\u0131, \u00e7al\u0131\u015f\u0131lan kurumun kapasitesi ile do\u011frudan ilgilidir. Maa\u015f oranlar\u0131n\u0131 etkileyen bir di\u011fer fakt\u00f6r de ki\u015finin tecr\u00fcbesi ve e\u011fitim d\u00fczeyi olur. Ayr\u0131ca ek mesailer de maa\u015f \u00fczerinde de\u011fi\u015fikli\u011fe sebebiyet verir. T\u00fcm bu bilgiler \u0131\u015f\u0131\u011f\u0131nda servis eleman\u0131 maa\u015flar\u0131 ne kadar sorusuna verilebilecek net bir yan\u0131t bulunmaz. \u0130\u015fletmenin \u00fccret politikas\u0131na, ek mesailere ve \u00e7al\u0131\u015fma t\u00fcr\u00fcne ba\u011fl\u0131 olarak, al\u0131nabilecek olan maa\u015f da farkl\u0131l\u0131k g\u00f6sterir. Yine i\u015fletmenin bulundu\u011fu semt ve ba\u011fl\u0131 olunan kurum \u00f6zelinde al\u0131nan bah\u015fi\u015fler de bu \u00fccretlere etki edebilir. Sen de servis eleman\u0131 haklar\u0131na ve mesle\u011fe dair t\u00fcm bilgilere g\u00f6z att\u0131ktan sonra ilgili pozisyonda \u00e7al\u0131\u015fma imkan\u0131 elde edebilirsin. <a href=\"https:\/\/isinolsun.com\/is-ilanlari\/servis-elemani\" target=\"_blank\" rel=\"noreferrer noopener\">Servis eleman\u0131 i\u015f ilanlar\u0131ndan<\/a> detayl\u0131 bilgiye ula\u015fabilirsin.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u0130\u015fletmelerin s\u0131kl\u0131kla sordu\u011fu servis eleman\u0131 m\u00fclakat sorular\u0131 nelerdir?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0130\u015fletmelerin insan kaynaklar\u0131 uzmanlar\u0131 taraf\u0131ndan servis eleman\u0131 adaylar\u0131na sorduklar\u0131 belli ba\u015fl\u0131<strong>&nbsp;servis eleman\u0131 i\u015f g\u00f6r\u00fc\u015fmesi sorular\u0131<\/strong>&nbsp;mevcuttur. Servis eleman\u0131 olmak isteyen ki\u015filerin m\u00fclakatlara girmeden \u00f6nce bu sorulara haz\u0131rl\u0131kl\u0131 olmalar\u0131, m\u00fclakat s\u00fcrecinde avantaj sa\u011flar. Servis eleman\u0131 i\u015f g\u00f6r\u00fc\u015fmesinde sorulacak sorulardan baz\u0131lar\u0131 \u015fu \u015fekildedir:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Kendini tan\u0131t\u0131r m\u0131s\u0131n?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Servis eleman\u0131 s\u00f6zl\u00fc m\u00fclakatta sorulan sorular\u0131n<\/strong>&nbsp;ba\u015f\u0131nda yer almakta olan bu soru, i\u015fverenin seni tan\u0131mas\u0131n\u0131 sa\u011flar. Bu sorunun cevab\u0131nda sekt\u00f6rde edindi\u011fin tecr\u00fcbeden, ilgi alanlar\u0131ndan, e\u011fitim hayat\u0131ndan bahsetmen faydal\u0131 olur. Bu servis eleman\u0131 m\u00fclakat sorusunda \u00e7ok fazla bilgiye yer vermek yerine kendinden k\u0131sa ve b\u00fct\u00fcnsel bir \u015fekilde bahsetmen tavsiye edilir.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0130\u015fletmemizde servis eleman\u0131 olarak i\u015fe ba\u015flad\u0131\u011f\u0131n takdirde ne gibi katk\u0131lar\u0131n olur?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ba\u015fvuraca\u011f\u0131n i\u015fletmenin insan kaynaklar\u0131 uzman\u0131, ba\u015fvurdu\u011fun pozisyon i\u00e7in gerekli niteliklere sahip olup olmad\u0131\u011f\u0131n\u0131 g\u00f6rmek ister. Bu soruyu y\u00f6neltmesinin amac\u0131 budur. Soruya verdi\u011fin cevapta daha \u00f6nceki i\u015f tecr\u00fcbelerine de\u011finmen ve sahip oldu\u011fun yeteneklerden bahsetmen avantajl\u0131 olur.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0130\u015f hayat\u0131nda seni en \u00e7ok ne motive eder?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Bu sorunun servis eleman\u0131 i\u015f m\u00fclakat\u0131nda sorulan sorular aras\u0131nda \u00f6nemli bir yeri bulunur. \u0130nsan kaynaklar\u0131 uzmanlar\u0131n\u0131n bu soruyu sormalar\u0131ndaki ama\u00e7 pozisyona ba\u015fvuran ki\u015fiyi ba\u015far\u0131ya iten temel unsurun ne oldu\u011funu anlamalar\u0131d\u0131r. Cevap vermeden \u00f6nce ba\u015fvuruda bulundu\u011fun i\u015fletmenin vizyonunu, k\u00fclt\u00fcr\u00fcn\u00fc ve hedeflerini incelemek faydal\u0131 olur. B\u00f6ylelikle m\u00fclakat s\u00fcrecinde avantajl\u0131 bir konuma sahip olman m\u00fcmk\u00fcn. Ayn\u0131 zamanda insan kaynaklar\u0131 uzmanlar\u0131 bu soruyu y\u00f6neltirken ba\u015fvurdu\u011fun i\u015fletmenin hedeflerine, vizyonuna uygun olup olmad\u0131\u011f\u0131n\u0131 da \u00f6l\u00e7meyi ama\u00e7lar.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Maa\u015f beklentin nedir?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Bu soru belki de m\u00fclakat s\u00fcrecindeki sorulardan en \u00f6ne \u00e7\u0131kan\u0131d\u0131r. \u0130\u015fletmelerin insan kaynaklar\u0131 uzman\u0131 duruma g\u00f6re pozisyona ba\u015fvuran adaya bu soruyu y\u00f6neltebilir. Cevap vermeden \u00f6nce i\u015f tecr\u00fcbesi ve ba\u015fvuruda bulunulan \u015firket g\u00f6z \u00f6n\u00fcnde bulundurup&nbsp;<strong>maa\u015f aral\u0131\u011f\u0131<\/strong>&nbsp;belirlenebilir. Servis eleman\u0131 i\u015f g\u00f6r\u00fc\u015fmelerinde sorulan sorulardan bir tanesi de budur.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Servis eleman\u0131 adaylar\u0131n\u0131n m\u00fclakat s\u00fcrecinde dikkat etmesi gereken hususlar nelerdir?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pozisyona ba\u015fvuran adaylar\u0131n m\u00fclakat s\u00fcrecinde dikkat etmeleri gereken baz\u0131 \u00f6nemli hususlar da vard\u0131r. Servis eleman\u0131 adaylar\u0131n\u0131n bu hususlara dikkat etmeleri m\u00fclakat s\u00fcrecini avantajl\u0131 hale getirir. M\u00fclakat s\u0131ras\u0131nda duru\u015fun, tavr\u0131n ve ileti\u015fim kurma yetene\u011fin ne kadar iyi olursa insan kaynaklar\u0131 uzman\u0131nda o kadar iyi izlenim b\u0131rakman m\u00fcmk\u00fcn. Ayn\u0131 zamanda m\u00fclakat g\u00f6r\u00fc\u015fmelerine giderken giyimine de \u00f6zen g\u00f6stermen gerekir. M\u00fclakat s\u00fcrecinde kendinden emin bir duru\u015f sergilemen ve g\u00fcler y\u00fczl\u00fc olman sonucu olumlu y\u00f6nde etkileyebilir. \u0130nsan kaynaklar\u0131 uzman\u0131n\u0131n y\u00f6neltti\u011fi sorulara uygun ses tonuyla, a\u00e7\u0131k ve anla\u015f\u0131l\u0131r bir \u015fekilde cevap vermen gerekir.&nbsp;<strong>Servis eleman\u0131 m\u00fclakat sorular\u0131 ve cevaplar\u0131<\/strong>&nbsp;i\u00e7in bu hususlara dikkat etmen halinde m\u00fclakat s\u00fcrecin avantajl\u0131 hale gelir. Bu hususlar\u0131 inceledikten sonra sana uygun oldu\u011funu d\u00fc\u015f\u00fcnd\u00fc\u011f\u00fcn&nbsp;<a href=\"https:\/\/isinolsun.com\/is-ilanlari\/servis-elemani\" target=\"_blank\" rel=\"noreferrer noopener\">servis eleman\u0131 i\u015f ilanlar\u0131na<\/a>&nbsp;ba\u015fvuruda bulunabilirsin.<\/p>\n<!-- templates\/buttons-placeholder.php -->\n<div class=\"da-reactions-outer TpostID369\">\n\t    <div class=\"da-reactions-data da-reactions-container-async center\"\n         data-type=\"post\"\n         data-id=\"369\"\n         id=\"da-reactions-slot-post-369\">\n        <div class=\"da-reactions-static\">\n\t\t\t<img src=\"https:\/\/isinolsun.com\/blog\/wp-content\/plugins\/da-reactions\/assets\/dist\/loading.svg\" alt=\"Loading spinner\" width=\"48\" height=\"48\" style=\"width:48px\" \/>\n        <\/div>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Servis eleman\u0131 nedir? Servis eleman\u0131 olmak i\u00e7in ne yapmak gerekir? \u00c7al\u0131\u015fma ko\u015fullar\u0131ndan maa\u015f oranlar\u0131na servis eleman\u0131 olmak i\u00e7in merak etti\u011fin t\u00fcm detaylar \u0130\u015fin Olsun\u2019da! Hizmet sekt\u00f6r\u00fcn\u00fcn en \u00f6nemli yap\u0131 ta\u015flar\u0131ndan olan servis elemanlar\u0131, pek \u00e7ok farkl\u0131 firmada faaliyet g\u00f6sterir. De\u011fi\u015fik \u00e7al\u0131\u015fma ortamlar\u0131nda g\u00f6rev yapan ki\u015filer, \u015firketlerin sunum alanlar\u0131nda aktif rol al\u0131r. 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